Last Updated: August 17, 2026
We want customers to be satisfied with their purchases.
Eligible products may be returned within 30 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the item should generally be:
- Requested for return within 30 days of delivery
- In its original condition
- Unused or only handled as reasonably necessary to inspect it
- Returned with original packaging, accessories, manuals, and included components where applicable
- Accompanied by valid proof of purchase
How to Request a Return
Before sending an item back, contact:
Please include:
- Order number
- Product being returned
- Reason for return
- Photos where the item is damaged, defective, or incorrect
We will provide return instructions where applicable.
Items returned without following the provided return process may experience delays in processing.
Damaged, Defective, or Incorrect Items
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing important components
Contact us as soon as reasonably possible.
Please provide your order number and supporting photos where appropriate.
After review, we may offer an appropriate remedy such as replacement, refund, or other resolution depending on the circumstances.
Change-of-Mind Returns
Eligible unused products may generally be returned within the 30-day return period.
Return shipping costs for change-of-mind returns may be the customer’s responsibility unless otherwise stated.
Original shipping charges may not be refundable except where required by law or where the return results from our error.
Non-Returnable Items
Certain products may not be eligible for return where permitted by law, including:
- Items clearly marked as final sale
- Gift cards
- Customized or personalized products
- Products damaged through misuse
- Products missing essential components due to customer handling
- Certain hygiene-sensitive products once opened, where applicable
Any statutory consumer rights remain unaffected.
Refunds
Once a returned item is received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method.
Financial institutions and payment providers may require additional time to process and display the refund.
Exchanges
Where available, exchanges may depend on product availability.
In some cases, the fastest option may be to return the original item and place a new order.
Order Cancellations
If you need to cancel an order, contact us as soon as possible:
We cannot guarantee cancellation once fulfillment has begun or the order has shipped.
Contact
For returns or refunds: